From time to time we may experience product shortage due to high
volume of sales. Most often the product is on back order from the
manufacturer. We will notify you via email or phone immediately if we do not
have on-hand stock to fill your order. We ask your patience in these
situations. These are rare instances but can happen on occasion.
Returns
You must call us during our normal business hours for a return
authorization and instructions from one of our customer service
representatives prior to returning any merchandise. Merchandise must be
returned at your expense in unopened and perfect condition in order to
receive credit. We do not allow any nutrition bars to be returned for
credit. A return authorization must be given or we may refuse the package. A
10% restocking fee will be applied for unopened merchandise returned within
10 days of your receipt of shipment. A 25% restocking fee will be applied to
returns after 10 days. No product returns will be accepted after 30 days.
Shortages/Mis-Shipments
On the rare occasion that we may ship you an item
other than what you ordered, do not open the product or it will void your
right to return it.
Because of our double-check packing system, we have a minimum amount of
errors. On the rare occasion of a shortage, please thoroughly inspect the
box a second time for the product(s). If the product(s) still cannot be
found, or if any other problems exist, contact your sales person within 24
hours of receipt of the shipment for correction.
Shipping Options
- UPS Ground - (USA 48 states only!) 2 to 5 business days
- UPS Next Day Air - (USA, Alaska, Hawaii) 1 business day
- UPS 2nd Day Air - (USA,) 2 business days
- USPS Priority - (APO/FPO military) 4 to 12 business
days
- International - (all countries other than the USA, UPS) 2 to 12 business
days
For the fastes shipping all international orders must be shipped UPS.
For APO/FPO boxes please choose the USPS Priority mail option.
Shipping Information
99.9% of orders are shipped within 24 hours or less!
Our shipping charge is based on the weight of the products ordered and is
calculated automatically as you add products to your cart and select your
desired shipping method. Orders with total calculated weight greater than
100 pounds will appear as a shipping charge of $0; however, these orders
require a custom shipping quote requiring payment for actual shipping
charges to be approved before processing shipment. For domestic orders
within the continental 48 United States, there are two shipping options
available: UPS ground or USPS priority. All PO boxes and
military (APO/FPO) shipping addresses must be sent via USPS priority. We
currently have one international mail option: UPS
*Addressing Errors*
We will charge you a $10 fee for shipments that are either re-routed after
leaving our warehouse or are incorrectly addressed due to customer's error.
Shipping labels are generated directly from the shipping information you
have entered. If you provide us an incorrect zip code or other addressing
error e.g. incorrect or missing apartment number you will be charged the $10
fee since the shipping company will charge us a fee for this correction.
- *Delivery/Shipping Time* - Approximate delivery time for credit card
orders for in-stock merchandise is between 2 to 5 business days depending on
the destination. Please allow extra time to account for weekends and
holidays. Money orders are usually shipped within 24 hours after receipt.
Personal check orders are held for up to 14 working days.
- *Shipping Charges* - Shipping Charges are based on total weight of
order and the shipping method you choose. If you choose a shipping method
which is incompatible with your delivery address, you will either be
refunded the difference and your order will be shipped automatically or you
will be contacted for approval of the correct shipping charges before we
process your shipment.
- *APO/FPO* - Due to recent USPS shipping
rate increases and dimensional weight surcharges, we may need to collect
additional shipping charges for large or heavy orders. You will be contacted
for approval of additional shipping charges, in the instance that additional
postage is necessary prior to shipment. We appreciate your understanding!
- *Orders over 100 Pounds* - Orders with total calculated weight greater
than 100 pounds will appear as a shipping charge of $0; however, these
orders require a custom shipping quote requiring payment for actual shipping
charges to be approved before processing shipment.
- *Drinks* - orders containing drinks (RTD's, 12 and 24 bottle cases,
etc.) must be shipped to a physical address. We cannot ship orders of this
nature USPS due to the heavy weight and higher shipping cost (unless you
want to pay the higher shipping costs).
